CDW & Associates Ltd. is the UK's leading specialist in helping local authorities and partnerships to take a customer focused approach to improvement.
We have used this approach successfully with local authorities in developing:
- Access to Services Strategies
- Customer Focus Strategies and cross-council Improvement actions
- Community Regeneration Strategies
- Local level Partnerships
We help you to learn how you can build on the diverse needs of your communities as the starting point for change. We recommend the modifications needed to satisfy them and mentor you through the change process itself.
We see Customer Focus as the corporate driver at the heart of a systems thinking approach. We see LEAN and a number of similar methodologies as enablers of systems thinking - provided they are used well.
CDW & Associates was founded in 1991. As its heart is a highly professional, experienced team with a proven track record of success. Our work spans local authorities and local strategic partnerships right across the UK from Districts and Counties to London and Metropolitan Boroughs.
Unique to CDW is the EIP Network, a thriving cross-council network of directors and managers who share their knowledge and approaches to customer insight with their peers. Problems shared and resolved, best practice disseminated and ideas based on proven experience are pooled for the benefit of all.